Collected Virtual Agency (“we”, “us”, “our”) operates the website https://collectedva.com. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal data, as well as your rights.

1. Information We Collect:

We may collect and process the following personal data:
– Contact Information: such as your name, email address, and any details you provide when contacting us.
– Website Usage Information: via cookies and analytics tools, including your IP address, browser type, and pages visited.

2. How We Use Your Information:

We use your personal data to:
– Respond to enquiries and provide our services.
– Improve and maintain our website.
– Comply with legal obligations.

We will not sell or rent your data to third parties, and we will only share your information when legally required or with service providers who help us operate the site (e.g. website hosting).

3. Legal Basis for Processing:

We rely on one or more of the following lawful grounds:
– Your consent (for cookies and newsletter sign-ups).
– Contractual necessity (e.g., responding to service enquiries).
– Legal obligation.
– Legitimate interests, where applicable.

4. Cookies:

Our website uses cookies to enhance user experience and analyse website traffic.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use:

– Essential cookies: Required for site functionality.
– Analytics cookies: Help us understand how visitors use the site (e.g. Google Analytics).

Managing Cookies:

You can control or disable cookies via your browser settings. For more details, visit www.allaboutcookies.org.

We will request your consent before placing non-essential cookies.

5. Data Retention:

We keep your data only as long as necessary for the purposes described in this policy, or to comply with legal obligations.

6. Your Rights:

Under the UK GDPR, you have the right to:
– Access your personal data.
– Request correction or deletion of your data.
– Object to or restrict processing.
– Withdraw consent at any time (where applicable).
– Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

7. Contact Us:

If you have any questions about this policy or your personal data, please contact:
kirsty@collectedva.com

8. Changes to This Policy:

We may update this policy occasionally. Changes will be posted on this page with an updated “Effective Date.”